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The website www.RCSZilla.com is owned and operated by Five Quantum Bits, LLC or one of its affiliates (collectively, "RCSZilla," "we," "our," and "us"). RCSZilla provides a text message product that enables our clients to send and receive communications with their customers via short message service ("SMS"). This Privacy Policy applies to this website and any website or application that posts a link to this page (collectively, the "Site"). By accessing our Site, you consent to this Privacy Policy and our Terms of Use, including our collection, use, and sharing of your information, as described below. If you do not agree to this Privacy Policy or our Terms of Use, please exit our Site.
This Privacy Policy describes the information we collect from you or that you may provide when you visit the Site, and our practices for collecting, using, maintaining, protecting, and disclosing that information.
If you have any questions or comments, or if you want to update, delete, or change any Personal Information (defined below), please contact us at: Five Quantum Bits, LLC600 University St Suite 3727 Seattle, WA 98101, US; via e-mail at info@rcszilla.com; or by calling +1 (206) 235-4955.
To use or have access to certain features or services on our Site, you will need to subscribe to our services and have an account with a login username and password ("Account Holder"). Account Holders must accept and are subject to this Privacy Policy, our Terms of Use and our Anti-Spam Policy (collectively, our "Account Terms") in order to access and interact with these additional features. This Privacy Policy applies to both Account Holders and all other users of the Site, though some information may not be relevant to non-Account Holders.
We collect information from you when you choose to share such information with us by entering it on our Site and by using automated processes. We collect several types of information from and about our Site users including, but not limited to:
We may collect this information in various places, including when you register for an account, contact us, or in other portions of our Site. We may examine your information to ensure its security and for protection from unauthorized use. You understand that although you can use our Site for some purposes without providing us with any Personal Information, we may require Personal Information about you for some products or services, including those that involve an ongoing relationship with us or our third-party partners. If you refuse to provide us with the information we require or later withdraw your consent to use and disclose this information (as discussed below), we may no longer be able to provide you with these products or services.
If you choose to make a payment online, your data will be processed through our PCI-compliant third-party payment processor Recurly, Inc.. RCSZilla strives to ensure that all of its partners and affiliates maintain industry-standard privacy policies. Please be aware, however, that RCSZilla does not directly store any of your payment information, and it does not control the privacy policies and practices of its third-party payment processors.To understand how a third-party payment processor collects, processes and stores your payment and other information, please review the privacy policy of our payment processor. The Privacy Policy for Recurly, Inc. can be found by clickingthis link.
We collect information from you in the following ways:
We may use third-party analytics services. These services may track details about your online activities over time and across different sites. Using tracking technologies, our ad network partners may collect non-personally identifiable information about your activities on our Site and other sites. These services help us to improve our Site and the products and services that we offer you. These services may also allow us and others to provide you with targeted advertisements or other content that you may be interested in based on your online activities. If you would like to learn more about targeted ads that may be based on your online activities, and the choices that you may exercise for certain sites and advertisers, you may wish to visit the Network Advertising Initiative or the Digital Advertising Alliance.
Our Website may use Facebook pixels, which help us track conversions from Facebook ads, optimize ads based on collected data, build targeted audiences for future ads, and remarket to qualified leads.
We use information we collect or you provide to us, including, but not limited to, any Personal Information, in the following ways:
Except as otherwise set forth in this Privacy Policy, we will only use and/or disclose Personal Information in order to provide you with any services that you have engaged us for; understand and meet your needs and preferences; develop new and enhance existing service and product offerings; manage and develop our business and operations. We also reserve the right to use aggregated data, provided that the data is not linked to any specific individual, to help improve our products and services.
We may share the information that we collect with third parties for a variety of purposes. For example, will share information provided to us with our clients that are using our services to request information from you. We may also share information with service providers who assist us in our business operations. We may also share information where required by law or to satisfy any applicable law, regulation, subpoena, government request, or other legal process. We may also share information with third parties, including law enforcement, to protect our Site and to enforce our Terms of Use. We also reserve the right to share the information that we collect with our subsidiaries and affiliates and with any subsequent owner in the event of a merger, consolidation, sale of our assets, or other change in our business. We will not sell, trade, or rent your Personal Information to any third party unless we have your consent to do so or as otherwise disclosed in this Privacy Policy. Except where we are required by law to disclose Personal Information, we will use reasonable efforts to require any person to whom we provide your Personal Information to agree to comply with applicable privacy obligations and laws. To the extent allowed under applicable law, however, we will have no liability to you if any person fails to do so. We will not sell your Personal Information to third parties for marketing or advertising purposes.
We may provide certain parts of our Site in association with third parties, such as promotional partners. These "co-branded areas" will identify the third party. If you choose to use these co-branded areas, we may share your information with the identified third party, and that third party may also collect information from you, in addition to the information that we collect, as described above. You should review the privacy policies of those identified third parties to understand how they collect and use information.
Account Holders may be automatically subscribed to our email newsletter as part of the account setup process. All Account Holders have the opportunity to choose to opt-out from receiving our newsletter or other non-account related emails, either during the account creation process or through opt-out instructions that are provided in our email or SMS communications.
The ownership of any information communicated to RCSZilla for text messaging and/or storage purposes will remain with the user, and we will store such information securely in accordance with our policies and applicable law.
We may retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements.
Individuals may request this information from us by contacting us using the contact information provided above. Unless it is prohibited by law, we will remove any Personal Information about an individual from our servers within a reasonable amount of time after their request. There is no charge for an Account Holder to access or update his or her Personal Information.
It is RCSZilla's policy that, just as an Account Holder must opt-in to a text messaging list, they have the right to opt-out of a particular text messaging list as well. When an Account Holder opts out of a text messaging list, they will no longer receive any texts from that particular list unless they, themselves, re-subscribe. Account Holders can remove themselves from any SMS list at any time by texting "stop" along with the textword they signed up for. Reply "stop all" to remove your number from all of RCSZilla's client's lists. RCSZilla is not responsible for the text or picture messages sent by our clients or customers that are using RCSZilla products or services.
RCSZilla clients are controllers of personal data provided to RCSZilla and RCSZilla is a processor and will only process personal data based on our clients' authorizations provided and in scope described in the TOU and this Privacy Policy. Clients are obliged to: fulfil all legal requirements relating to obtain consent from anyone to whom they instruct RCSZilla to send messages. RCSZilla will process data in accordance with our clients' directions and will honor any opt-out received by RCSZilla.
RCSZilla requires its clients and Account Holders to adhere to the Mobile Marketing Association's most current version of the policy document U.S. Consumer Best Practices for Messaging, found at http://www.mmaglobal.com/documents/us-consumer-best-practices, in addition to the CTIA Short Code Monitoring Handbook, which can be accessed through https://www.ctia.org/about-ctia/programs. Unsolicited messages, or any messages sent by unauthorized users of RCSZilla's products and services, are not tolerated by RCSZilla and are considered spam under applicable law. Please review our anti-spam policy located at https://rcszilla.com/anti-spam for more information regarding the reporting of suspected spam to RCSZilla.
Do Not Track is a technology that enables users to opt out of tracking by websites they do not visit. We do not track our visitors across third-party websites to provide targeted advertising and therefore we do not respond to Do Not Track ("DNT") signals. Some third-party websites may keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. Third parties may use tracking technologies in connection with our Site, which may include the collection of information about your online activities over time and across third-party websites. This Privacy Policy does not apply to these third-party technologies because we may not control them and we are not responsible for them. If you are visiting such websites, your internet browser may allow you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked. Currently, we do not monitor or take any action with respect to DNT technology.
Our Site is intended for general audiences, and we do not knowingly seek or collect personal information from children under the age of 18. In accordance with the Child Online Privacy Protection Act, in the event that we learn that we have collected Personal Information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any Personal Information from or about a child, please contact us at +1 (206) 235-4955.
RCSZilla is committed to preserving your privacy and strives to protect and maintain the accuracy of Personal Information provided to us. We use commercially reasonable and industry standard security technologies and safeguards to protect the information that we collect and use. We also expect our service providers to protect information in the same manner. No data transmission over the Internet, mobile networks, wireless transmission or electronic storage of information, however, is 100% secure. Please note that we cannot guarantee the security of any information you transmit to us. You agree that we are not responsible for any electronic communication and/or any of your data which may be lost, altered, intercepted or stored without authorization during the transmission of any data whatsoever across networks not owned and/or operated by us. We do not guarantee that your information will not be misused or disclosed to third parties. We will not have any liability to you for any such misuse or disclosure, except as required by applicable law.
Our Site may contain links to other websites. We are not responsible for the privacy practices or the content of such websites. Third parties may independently collect information about you when you view communications from third parties through our products or services. You should review the privacy policies for such third parties before using their sites or services to understand how they collect and use information. If you do not want those companies to collect information about you, please contact them directly.
Our Site may include social media features, such as links to our Facebook or Twitter pages. These features may collect information about your IP address and which page you're visiting on our Site, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. We also maintain presences on social media platforms like Facebook, Twitter, and Pinterest. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.
Our Site may allow you to update the information that we collect from you, such as the contact information that you provide when you register for an account. You may also request that we update your information by sending an e-mail to us at info@rcszilla.com. Our Site may also allow you to update your e-mail preferences. If you would prefer not to receive e-mail newsletters or other messages from us, you may use the "unsubscribe" features that are included in such messages or contact us at info@rcszilla.com
To be able to serve you, your Personal Information may be collected, stored, and/or processed or otherwise used by or on our behalf both inside and outside of Canada and the United States by third party service providers, to perform cloud storage, payment processing and other functions on our behalf. As a result, those country's courts, governments or law enforcement agencies could obtain disclosure of such information under such country's laws. If you are from a country outside the United States and Canada, please be aware that the Personal Information you submit, including information provided through our Site, may be sent to a location in the United States or Canada. The data protection laws in the United States and Canada are likely different from those of the country in which you are located, and your Personal Information may be subject to access requests from governments, courts, or law enforcement according to laws of those countries. By providing such Personal Information through the Site, you are consenting to (and represent that you have authority to consent to), the transfer of such information to the United States and/or Canada for the uses and purposes described in this Privacy Policy. Without limiting the above, for the avoidance of doubt we do not have an establishment or target people in the EEA or UK.
If you withdraw consent, you agree that in spite of this withdrawal we may continue to use the Personal Information previously provided to us to the extent that we are legally or contractually obligated to do so and to the extent necessary to enforce any contractual obligations you may have to us.
We reserve the right, in our sole discretion, to make changes to this Privacy Policy and to our information gathering and dissemination practices. If we decide to change this Privacy Policy, which we may do at any time without notice to you, we may notify you or post those changes on our Site. We suggest that you periodically check the Site for changes to this Privacy Policy
Revised January 22nd, 2025
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